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Rowbike, Q&A

Frequently Asked Questions

If you have a question, we have an answer. If you don't see an answer to your question here, call us at 1(800) 203-2541 or email customerservice@rowbike.com. We will find an answer to your question.

Question: How is my Rowbike shipped?
Answer: Your Rowbike is shipped via FedEx Ground ™ and takes 4-5 business days for delivery.

Question: Does my Rowbike come assembled?
Answer: Some assembly is required. There are 2 wheels, 2 foot rests, the seat, and the handlebars that need to be put on the bike.

Question: How much does your Rowbike weigh?
Answer: It weights approximately 45 pounds.

Question: Will it fit on a bike rack?
Answer: Your Rowbike will fit on most major brand bike racks.

Question: Does the Rowbike have a guarantee?
Answer: Lifetime on the frame and power lever and 1 year on all the bike components.

Question: Do you have a return policy?
Answer: We have a 60-day return policy. The home trial period starts once you receive your Rowbike. If after using it for 60 days if you are not completely satisfied, return the Rowbike to the factory for a full refund. It’s that simple!